A clear route when something feels unclear.

• Website access, broken links, or an experience that did not load correctly.
• Privacy, consent, account, saved-reading, or deletion questions once those features are live.
• Accessibility barriers or difficulty using a page or interaction.
• Safety, harassment, prohibited claims, or reader-conduct concerns.
• Payment, booking, refund, or payout questions for accounts or routes where those capabilities have been announced as available.

Please avoid sending passwords, payment credentials, identity documents, full birth details, or a private reading unless the approved support process specifically requests the minimum necessary information.

For an urgent safety or medical situation, contact appropriate local emergency or professional support. ASTARAZ support is not an emergency service.

Email Astaraz support at hq@astaraz.in.

Reader bookings and payment checkout are being rolled out in stages and may be available only when enabled for your account. When checkout is available, use the on-site payment flow shown for your booking. Other features, including reader payouts, subscriptions, push notifications, and live audio/video, have their own availability requirements. Check the relevant account or service page before using them. Do not send payment or booking details to a route that has not been announced as active.