No surprise payment policy.

Where reader booking and payment checkout are available for your account, you can pay through the on-site checkout shown for your booking. An order is created with the payment provider, payment is verified after you return, and provider webhooks reconcile the result. A session is only treated as paid once that verification succeeds.

A paid booking cannot currently be cancelled here. The request is refused, and the session stays reserved rather than being released, so a slot is not lost to a half-completed cancellation. Contact support for a paid cancellation, and do not treat a failed cancellation as a released booking.

Signed-in customer accounts can review account-owned session payments, wallet activity, and refund progress under Payments & transactions. The list is paginated; a requested or approved refund is not confirmation of provider repayment. No refund is issued from this page, and no card details are stored here. Check the charge with the provider rather than assuming a missing entry means no payment was taken.

If paid digital products are added alongside reader sessions, the applicable checkout, cancellation, refund, failed-service, provider-failure, and dispute terms should be shown before purchase. Digital products and human services may need different rules.

A fixed-session or per-minute reader service needs a specific, approved funds-flow design before it can take money. A reader's pricing preference is not a live price, and this draft does not promise commission, payout timing, reserves, or refund treatment.